Privacy Policy

Roop Enterprises (“we”, “us”, “our”) provides CCTV, biometric and access control, networking, firewall and IT infrastructure installation, along with Annual Maintenance Contract (AMC) support, in Hyderabad, Telangana, India. This Privacy Policy explains what personal information we collect through our website https://roopenterprises.in and our services, how we use it, and the choices you have.

By using our website or contacting us, you agree to the practices described in this policy.

1. Information we collect

We collect only the information needed to respond to you and deliver our services:

• Contact details you share with us by phone, WhatsApp, email or any form on our website, such as your name, phone number, email address, company name and site address.
• Enquiry and project details, such as the type of premises, the systems you need installed or serviced, photos or videos of your site you choose to send, and quotation or AMC discussions.
• Billing details needed for invoicing and GST compliance, such as business name, GSTIN and billing address.
• Technical information collected automatically when you visit our website, such as your IP address, browser type, device, pages viewed and the time spent on them.

2. How we use your information

• To reply to your enquiries, arrange site surveys and prepare quotations.
• To install, configure, maintain and support your systems, including AMC visits and breakdown callouts.
• To send invoices, service reminders and important updates about your work or AMC.
• To understand how visitors use our website so we can improve it and measure our advertising.
• To meet legal, tax and accounting obligations.

We do not sell your personal information.

3. Access to client systems and footage

During installation, repair or AMC visits, our technicians may need temporary access to your CCTV recordings, biometric records, network devices, passwords or computers. We access these only as needed to perform the agreed work, we do not copy or keep your footage, attendance records or credentials after the job, and we ask that you change any temporary passwords once work is complete. You remain responsible for the data stored on your own systems.

4. Calls, WhatsApp and email

If you contact us on WhatsApp, your messages are also handled under WhatsApp’s own terms and privacy policy. We use your number only to communicate about your enquiry or service. We may keep records of calls and messages to follow up on quotations and service requests.

5. Cookies and analytics

Our website may use cookies and similar technologies to make the site work, remember preferences and understand traffic. We may use tools such as Google Analytics, Google Search Console, Google Ads and Meta (Facebook/Instagram) advertising tools to measure how people find and use our site and to show relevant advertising. These providers may collect information such as your IP address, device and browsing activity under their own privacy policies.

You can block or delete cookies in your browser settings. Some parts of the site may not work properly if cookies are disabled. You can also opt out of Google Analytics using Google’s browser add-on and manage ad personalisation in your Google and Meta account settings.

6. Who we share information with

We share personal information only when necessary and only with:

• Service providers that help us run our business, such as our website host (Hostinger), email and messaging providers, analytics and advertising platforms, and accounting or payment services.
• Equipment suppliers and manufacturers, where needed to arrange warranty, licensing or support, for example for firewall subscriptions.
• Authorities, when required by law, court order or legal process.

These parties are expected to protect your information and use it only for the purpose we shared it.

7. Data security

We take reasonable steps to protect your information, including password-protected accounts and limited access to client details. No method of storage or transmission over the internet is completely secure, so we cannot guarantee absolute security.

8. How long we keep information

We keep enquiry details for as long as needed to follow up and serve you. We keep invoices, GST and accounting records for the period required by Indian law. AMC and service history is kept for the duration of your contract and a reasonable time afterwards. When information is no longer needed, we delete or anonymise it.

9. Your rights

Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may:

• ask what personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your information, subject to records we must keep by law;
• withdraw your consent to marketing messages or non-essential processing at any time; and
• raise a complaint about how we handle your information.

To use any of these rights, contact us using the details below. We will respond within a reasonable time.

10. Children’s privacy

Our website and services are meant for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has given us information, please contact us and we will delete it.

11. Links to other websites

Our website may link to other sites, such as manufacturer pages, WhatsApp or social media. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last revised. Please check this page occasionally for changes.

13. Contact us

For privacy questions or complaints, write to us at the email above with the subject line “Privacy Request”.